Roda Merca is an experienced leader with over 24 years of expertise in operations, talent management, and strategic planning across IT, BPO, Shared Services, and Telecommunications. She has led diverse functions including Support Operations, Quality, Training, HR, and Talent Brand & Communications, with a strong track record in transformation, global service delivery, and change management. A strategic and goal-driven leader, she is passionate about building high-performing teams, enhancing employee engagement, and driving continuous improvement.